Help Desk Management Benchmarking Association™ is currently a free association of help desk management professionals within major corporations. HDMBA™ conducts benchmarking studies to identify practices that improve the overall operations of the members.
The Benchmarking Network provides the necessary research support efforts in organizations engaged in Benchmarking activities. We provide basic research by:
- Providing access to article databases on Help Desk Management Benchmarking topics
- Conducting customized research on selected areas through the use of targeted surveys
- Conducting telephone interviews with process owners
- Our research is professionally summarized and presented to clients and participants in a form that key learnings can be derived with minimal effort.
The Help Desk Management Benchmarking Association™ maintains its independence from the findings by not providing full-scale implementation services. The best practices we identify are based on the results of the study. The objective of our efforts is to provide the highest value findings, not to continue to sell additional services.
The first step in any successful Benchmarking project is establishing an adequate foundation of understanding of the Benchmarking process as it is defined by corporations today. The Benchmarking Network provides general and customized courses in Benchmarking.
"Introduction to Benchmarking" is a two day course. Participants gain complete understanding of the concepts of Benchmarking through identification and analysis of "Real Life" case study examples.
The Help Desk Management Benchmarking Association™ will facilitate this course at your location or at other locations throughout the world.
All courses and course materials can be customized and licensed for your company and industry.
The Benchmarking Network holds regular yearly roundtables. For more information on roundtables, submit an information request here.
Tap into our existing databases of Help Desk Management studies that are available to assist in jump-starting your benchmarking efforts. Since no database can cover all needs, we also support more customized research activities.