Benchmarking Network, Inc - Business Process Best Practices

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

Customer Service Benchmarking

The Benchmarking Network announced it will launch a new study in the area of Customer Service. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will focus on such areas as:

  • Customer Service Response Time
  • Handling Techniques
  • Customer Service Into Profit Center
  • Systems and Technology Used In Customer Service
  • Outsourcing Opportunities

Other Customer Service Issues. To receive detailed information on the content and focus of the study, contact the AFBC Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.