Benchmarking Network, Inc - Business Process Best Practices

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

Customer Satisfaction Measurement Benchmarking

The Benchmarking Network and CSMA announced they will be kicking off the Customer Satisfaction Measurement Benchmarking Study. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will review the Customer Satisfaction Measurement area including research into:

  • Objectives for the Process
  • Survey Techniques Commonly Used
  • Survey Characteristics and Management
  • Mechanization of the Process
  • Effectively Using Database Information to Segment Populations
  • Linkage To Internal Performance Appraisal/Improvement Processes
  • Effectively Evaluating The Satisfaction Of Competitors' Customers
  • Using Customer Satisfaction Data To Predict Future Performance
  • Using Survey Results To Drive Change

Measures To receive detailed information on the content and focus of the study contact the CSMA Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.