Benchmarking Network, Inc - Business Process Best Practices

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

Complaint Handling and Service Recovery

The Benchmarking Network announced they will kick off the Complaint Handling and Service Recovery Benchmarking Study. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will review Complaint Handling and Service Recovery including research into:

  • Organizing and Structuring the Complaint Handling and Service Recovery Areas
  • Customer Service Skill Sets and Approaches
  • Developing Strategies
  • Use of Technology to Improve Service
  • Point of Customer Contact
  • Opportunities for Service Improvement
  • Measuring Performance in Complaint Handling and Service Recovery.

To receive detailed information on the content and focus of the study contact the FSBBA Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.